ground steward/ground stewardess

Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.

Alternative Labels

ground attendant

ground attendant supervisor

ground steward

ground stewardess

meet and assist agent

passenger service attendant

passenger services agent

passenger services supervisor

passenger service supervisor

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

assist passengers check in luggage check in passengers communicate with customers maintain customer service manage the customer experience tolerate stress

Essential Knowledge

air passenger behaviour air transport law

Optional Skills and Competences

assist VIP guests assist clients with special needs assist customers board aircraft passengers communicate by telephone conduct airport security screening conduct security screenings ensure flights run to schedule guarantee customer satisfaction handle customer complaints maintain relationship with customers process booking sell tickets upsell products

Optional Knowledge

customer service

Skills & Competences

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/7153a12d-85e0-4123-87e9-46bb1a2dc929

Status

released

Occupations