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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.4 - providing information and support to the public and clients
S3.4.0 - providing information and support to the public and clients
- attend to fitness clients under controlled health conditions
- deal with public
- provide guidance on infectious disease
- provide information
- provide necessary documents
- provide online help
- provide support to social services users
- provide support to veterinary clients
- provide user support for electrical instruments
- see to the detainees' well-being
S3.4.1 - providing information to the public and clients
S3.4.2 - accompanying and welcoming people
S3.4.4 - providing general assistance to people
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

assist customers

skills

assisting and caring

providing information and support to the public and clients

providing information and support to the public and clients

assist customers

transversal skills and competences

social and communication skills and competences

supporting others

advise others

assist customers

Concept overview

Description

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Alternative Labels

aid customers

assist a customer

assisting customers

customers assistance

facilitate customers

help customers

support customers

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)