answer incoming calls

Hierarchy view

T - transversal skills and competences

S - skills

K - knowledge

L - language skills and knowledge

answer incoming calls

Respond to customers' inquiries and provide customers with appropriate information.

Alternative Labels

answer an incoming call

answer incoming calls

answering an incoming call

answering incoming calls

deal with incoming calls

pick up incoming calls

respond to incoming calls

take incoming calls

Skill type

skill

Skill reusability level

cross-sector skills and competences

Broader concepts

providing information to the public and clients

Essential for

telephone switchboard operator host/hostess customer contact centre information clerk

Optional for

ICT help desk agent call centre agent editorial assistant live chat operator interpreter

Concept Uri

Status

released

Skills & competences