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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S2.0 - information skills
S2.1 - conducting studies, investigations and examinations
S2.2 - documenting and recording information
S2.3 - managing information
S2.4 - processing information
S2.5 - measuring physical properties
S2.6 - calculating and estimating
S2.7 - analysing and evaluating information and data
S2.7.0 - analysing and evaluating information and data
S2.7.1 - assessing land or real estate
S2.7.2 - analysing scientific and medical data
S2.7.3 - analysing financial and economic data
S2.7.4 - analysing business operations
- analyse booking patterns
- analyse business model
- analyse business plans
- analyse business processes
- analyse business requirements
- analyse call centre activities
- analyse call performance trends
- analyse costume sketches
- analyse customer service surveys
- analyse drill engineering
- analyse energy consumption
- analyse gambling data
- analyse goal progress
- analyse information processes
- analyse internal factors of companies
- analyse logistic needs
- analyse membership
- analyse milk control test results
- analyse oil operations data
- analyse packaging requirements
- analyse pipeline database information
- analyse production processes for improvement
- analyse quality of nurse care
- analyse relation between supply chain improvement and profit
- analyse route possibilities in pipeline projects
- analyse ship operations
- analyse supply chain strategies
- analyse supply chain trends
- analyse the context of an organisation
- analyse transport studies
- analyse work-related written reports
- apply control process statistical methods
- assess community arts programme resources
- assess health services within the community
- assess performance of rail operations
- assess the feasibility of implementing developments
- carry out sales analysis
- combine business technology with user experience
- compare production forecasts with actual results
- conduct analysis of ship data
- conduct energy audit
- conduct evaluation of quality standards
- conduct impact evaluation of ICT processes on business
- deliver business research proposals
- determine production capacity
- determine production feasibility
- evaluate advertising campaign
- evaluate company needs
- evaluate pharmaceutical manufacturing process
- evaluate project plans
- evaluate vineyard problems
- evaluate vineyard quality
- execute feasibility study
- execute feasibility study on hydrogen
- forecast future ICT network needs
- forecast future levels of business
- forecast timber production
- identify ICT user needs
- interpret business information
- interpret data in food manufacturing
- make data-driven decisions
- manage commercial risks
- measure effectiveness of the service provided
- monitor casino client satisfaction
- monitor extraction logging operations
- monitor food production documentation
- perform a feasibility study for building management systems
- perform a feasibility study on biogas energy
- perform a feasibility study on biomass systems
- perform a feasibility study on combined heat and power
- perform a feasibility study on district heating and cooling
- perform a feasibility study on electric heating
- perform a feasibility study on heat pumps
- perform a feasibility study on mini wind power
- perform a feasibility study on solar absorption cooling
- perform brand analysis
- perform business analysis
- perform feasibility study on geothermal energy
- perform feasibility study on solar heating
- perform PESTEL analysis
- perform procurement market analysis
- perform smart grid feasibility study
- provide petroleum engineering support
- record drilling
- revise quality control systems documentation
- use analytics for commercial purposes
- use methods of logistical data analysis
- verify feasibility
- visit suppliers
S2.7.5 - performing risk analysis and management
S2.7.6 - evaluating systems, programmes, equipment and products
S2.8 - monitoring, inspecting and testing
S2.9 - monitoring developments in area of expertise
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

measure customer feedback

transversal skills and competences

thinking skills and competences

processing information, ideas and concepts

think critically

measure customer feedback

skills

information skills

analysing and evaluating information and data

analysing business operations

measure customer feedback

measure customer feedback

Description

Description

Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

Alternative Labels

assess customer satisfaction

collect and manage client feedback

collect and manage customer feedback

ensure customer satisfaction

evaluate customer feedback

measure feedback from customers

measuring customer satisfaction

process customer feedback

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

textile shop manager furniture shop manager fish and seafood shop manager sporting and outdoor accessories shop manager travel agency manager ammunition shop manager computer shop manager shoe and leather accessories shop manager bed and breakfast operator fuel station manager craft shop manager tour operator representative tour operator manager bicycle shop manager cosmetics and perfume shop manager customer experience manager supermarket manager call centre quality auditor eyewear and optical equipment shop manager call centre manager delicatessen shop manager pet and pet food shop manager press and stationery shop manager fruit and vegetables shop manager audiology equipment shop manager floor and wall coverings shop manager photography shop manager meat and meat products shop manager gambling manager shop manager toys and games shop manager telecommunication equipment shop manager orthopaedic supply shop manager bakery shop manager waiter/waitress betting manager second-hand shop manager user experience analyst bookshop manager flower and garden shop manager travel agent kitchen and bathroom shop manager antique shop manager audio and video equipment shop manager beverages shop manager hardware and paint shop manager clothing shop manager building materials shop manager head waiter/head waitress music and video shop manager computer software and multimedia shop manager contact centre manager tobacco shop manager medical goods shop manager confectionery shop manager domestic appliances shop manager motor vehicle shop manager jewellery and watches shop manager

Optional for

Optional Knowledge

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)