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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.6.0 - promoting, selling and purchasing
S1.6.1 - selling products or services
S1.6.2 - promoting products, services, or programs
- advertise an art collection
- advertise auction sales
- advertise new book releases
- advertise sport venue
- advertise the gallery
- advertise travel insurance
- apply social media marketing
- change window displays
- conduct mobile marketing
- conduct religious missions
- create cultural venue outreach policies
- customise travel package
- deliver leaflets
- demonstrate professional attitude to clients
- demonstrate professional Pilates attitude
- develop inclusive communication material
- develop tourism destinations
- develop tourism products
- devise tailor-made tourism itineraries
- ensure client orientation
- execute advertising for vehicles
- exude enthusiasm during the action sessions
- hand out flyers
- hand out product samples
- implement customer follow-up
- implement marketing strategies
- implement sales strategies
- implement sustainable procurement
- manage artistic career
- manage professional transition in an arts career
- manage the store image
- market farm products
- offer free samples of cosmetics
- participate in fashion shows
- participate in tourism events
- perform fundraising activities
- perform public relations
- pose in front of a camera
- promote a positive image of nursing
- promote agricultural policies
- promote animals
- promote company
- promote cultural venue events
- promote cultural venue in schools
- promote education course
- promote education programmes
- promote employment policy
- promote ethical eating
- promote evaluation capacity development
- promote event
- promote facilities management services
- promote farm products
- promote financial products
- promote fitness customer referral
- promote free trade
- promote healthy fitness environment
- promote homeopathy
- promote music
- promote one's writings
- promote organisational communication
- promote political campaign
- promote products in advertisements
- promote public transport
- promote religious activities
- promote responsible consumer behaviour
- promote social change
- promote social security programmes
- promote sports in schools
- promote sports organisation
- promote sustainability
- promote sustainable energy
- promote the use of sustainable transport
- provide advertisement samples
- provide customer follow-up
- satisfy customers
- self-promote
- set brand positioning
- show sample garments
- supervise merchandise displays
- support community-based tourism
- test fragrances against customer satisfaction
- use internet to increase sales
S1.6.3 - purchasing goods or services
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

maintain customer service

skills

communication, collaboration and creativity

promoting, selling and purchasing

promoting products, services, or programs

maintain customer service

maintain customer service

Description

Description

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note

Might include keeping the customers informed about the current status of their orders or waiting times.

Alternative Labels

ensure professional service

maintain guest care

maintain guest service

maintain service of customers

maintain serving customers

provide customer service

provide guest support services

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Narrower skills

Essential for

tennis coach lottery manager tour operator manager chimney sweep supervisor barista personal stylist security consultant tourist information officer quick service restaurant crew member head waiter/head waitress cocktail bartender beauty salon attendant massage therapist hairdresser personal shopper dating service consultant chef hairdresser assistant travel agent horse riding instructor venue director restaurant manager body artist aesthetician sommelier computer hardware repair technician bingo caller night auditor sports instructor drapery and carpet cleaner gambling manager customer experience manager spa attendant doorman/doorwoman hotel butler bed and breakfast operator kitchen assistant waiter/waitress life coach ATM repair technician camping ground operative betting manager funeral services director hotel porter kennel supervisor kennel worker hospitality establishment receptionist wedding planner head sommelier laundry worker laundry and dry cleaning manager bicycle mechanic gunsmith astrologer funeral attendant room attendant watch and clock repairer steward/stewardess furniture cleaner tour organiser tanning consultant ticket sales agent consumer electronics repair technician railway station manager locksmith laundry ironer sports equipment repair technician accommodation manager pedicurist travel consultant smart home installer ground steward/ground stewardess power tool repair technician masseur/masseuse pastry chef hair removal technician tourist guide shoe repairer barber tour operator representative tourism product manager host/hostess chimney sweep club host/club hostess toymaker psychic office equipment repair technician race track operator flight attendant mountain guide handyperson tourist information centre manager housekeeping supervisor hotel concierge parking valet manicurist temperature screener toilet attendant medium laundromat attendant ship steward/ship stewardess jewellery repairer fortune teller locker room attendant usher park guide facilities manager cloak room attendant bookmaker mobile phone repair technician ticket issuing clerk quick service restaurant team leader restaurant host/restaurant hostess household appliances repair technician train attendant rooms division manager bartender

Optional for

Optional Knowledge

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)